What matters when introducing new information technology?

November 5, 2011

What matters when introducing new information technology?  

            Technology is changing every day and implementation of new technology is very important as well as risky. Without the proper management, in the process of introducing new information system, backed up by the right workforce to implement it, the introduction of new information technology would most likely face problems. Therefore, to successfully introduce a new information technology, the support of top level management to avoid the common problems, such as commitment, knowledge, communication, planning and infrastructure would be very helpful (Brown, Susan A). 

            We need to have our management team to be able to properly implement the information system that includes initiation, adoption, adaption, acceptance, routinization, and infusion (Brown, Susan A). The article neatly concludes the idea that the management implementing the right issues at the right time would help the implementation process that would give positive outcome (Brown, Susan A). The research conducted in the article suggests that the information system had problems in commitment, knowledge (technology expertise limited), communication (lacked communication with customers and across the group members), planning (made up their own criteria and format), and infrastructure (incompatibility between new system an existing system) indicating the importance of commitment that increases over time (Brown, Susan A).

            The organization can be successful by investing in the employee education, making communication environment for the employees, evaluating the infrastructure, renewing the commitment in words as well as deeds, and, preparing and following the planning (Brown, Susan A). All of these factors for an organization should be balanced and harmonized just as the musician in an orchestra would do for a pleasant music (Brown, Susan A). A project could be successful, but, it may have been delayed in its delivery that may affect the productivity of the project, especially, in today’s world, when technology is changing so rapidly. So, we need to deliver our information system within the deadline as well as at the allocated budget, for the project to be really called successful.

            Overall, I completely agree with the authors and their suggestions for successfully introducing the new information technology. Top level management by implementing knowledge, communication, infrastructure, commitment and planning in the process of introducing the new information technology would make a more likely probability for the project to be successful.

           

           

Works Cited:

Brown, Susan A., Bryan A. Reinicke, and Norman L. Chervany. "What Matters When Introducing New Information Technology | September 2007." Communications of the ACM. ACM New York, NY, USA, Sept. 2007. Web. 07 Nov. 2011. <http://cacm.acm.org/magazines/2007/9/5567-what-matters-when-introducing-new-information-technology/fulltext>.